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An accident resulting in a complete write off was made a lot easier to resolve by the * EXCELLENT TEAM* at ALBI VOLVO STE-AGATHE
On December 28, 2024,
An unfortunate accident following on an icy day resulted in wrecking my Volvo XC40 Twin Ultimate 2024.
Finally, on January 10, Desjardins insurance told me that the car was a total loss.
So my meeting with Mr. Michel Wasfi, General Manager of Albi Volvo Ste-Agathe resulted in him taking charge of my file, and he told us Mr. Lachance/Ms MacDonald don't worry about it, I won't let go of the file as long as you're not 100% satisfied.
Well believe me Michel Wasfi is not just a general manager, he is an EXCEPTIONAL PERSON true to his word, AUTHENTIC, he is a PERSEVERANT, and BOLD AS NEEDED to resolve the issue.
A WARRIOR who never gives up, as long as the goal is not achieved. I love this kind of person in a winning team.
He even had the audacity to send his sales manager Mathieu, a Friday afternoon dressed in steel boots, safety glasses plus a reflective bib and a helmet to the Port of Montreal to pick up my new Volvo EX40 Ultra Twin Sand Dune 2025 and to bring it back to Ste-Agathe-des-Monts so that I am eligible for the last day of the $4,000 provincial grant which was ending on the same day, Friday, January 31, 2025.
For all this I would like to thank all his *TEAM OF EXCELLENCE* who worked with HEART AND SOUL to carry out this mission including:
Michel Wasfi General Manager
Mathieu Sales Manager and Driver
Miss Odrey Derome in financial services
Without them, this subsidy could never have been applied to this new acquisition.
For this and their exceptional personalities I recommend WITHOUT HESITATION this *TEAM OF EXCELLENCE *
ALBI VOLVO STE-AGATHE
A customer satisfied at 110%
Louise MacDonald and Gerald Lachance
I recently visited Volvo and had the pleasure of working with Alexandre Lefebvre as my salesperson. Although I haven’t bought a car yet..., Alexandre made the shopping experience outstanding. He was transparent, knowledgeable, and took the time to go over all my options without any pressure. His straightforward approach and expertise made a huge difference, and he answered every question I had with honesty. This was the best car-shopping experience I’ve had so far, ever, and I highly recommend Alexandre to anyone exploring their options at Volvo!
The level of professionalism as displayed by the team in particular Mathieu Gratton, Maxime Dauphinais and Jeanilie Hachey-Pilon was far superior to that of any car dealership that I have been in a very long time. An honourable mention definitely goes to Alexia Gagnon front desk receptionist for always insuring the messages get through. Odrey Derome for taking care of business before departing on vacation. On the service side of Volvo St. Agathe Stephane McNeil is a true gentleman and demonstrates excellent customer service. These people make a fantastic team and truly are interested in their customers needs. I highly recommend if you are looking for a Volvo this is the place to buy. The drive from Montreal is totally worth it you won’t regret it!
Gayle Denman
Wonderful dealership with a client oriented staff and particular attention to detail. The drive up is beautiful and the scenery will leave you in awe. Highly recommended specially to get away from the daily rush of the city. +1
